OpenCounter | Online Applications

Move your permits and licenses online, for free.

In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut and many city halls remain closed.

Move your permits and licenses online, for free.

APPLICANT FEATURES

Intuitive Intake Forms

Our forms make it easy for applicants to submit valid permit and license applications online.

	Real-time fee calculations
	Fee estimates are calculated in real time as applicants type.

	Data input validation
	Fields are displayed dynamically to show only relevant fields, ensuring that applicants understand requirements and submit complete information to staff.

	E-signatures
	Offer legally-binding e-signatures for easier sign-off from staff and applicants.

	Secure credit card payments
	Secure payment options allow credit card processing upon application submission or after staff approval. We can configure payments to be processed by our vendor or one chosen by you.

	Modern, accessible design
	We build beautiful interfaces to core government services and make them accessible across desktop, mobile, and tablet devices.

	Attachments
	Applicants can drop relevant attachments right into the application, reducing back-and-forth requests for documentation.

STAFF FEATURES

Powerful Workflow Tools

A streamlined admin interface allows your staff to claim or assign applications, receive applications based on configurable routing, respond to inquiries, and maintain audit logs and internal notes.

	Review online
	Staff can claim submitted applications or assign them to other staff. Applications can be rejected, edited, or approved directly in the workflow tools.

	Collaborate across departments
	Disparate departments can easily work together to review and approve the same application.

	Issue permits digitally
	Once an application is approved, the permit or license is issued to the applicant via email. If no staff review is needed, it can be approved and issued automatically.

	Export application data
	Export and download application data for all your reporting needs.

	Analyze application trends
	Powerful dashboards and utilization metrics give your staff the ability to understand the effectiveness of the portal, back decisions with data, and inform future policy.

	Share application status
	Applicants have a real-time, always available way to see current application status, renewal information, payments, and to download issued permits.