COVID-19 Support Package

Move your permits and licenses online, for free.

In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut and many city halls remain closed.

Learn more

COVID-19 Support Package

Move your permits and licenses online, for free.

In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut and many city halls remain closed.

Learn more

COVID-19 Support Package

Move your permits and licenses online, for free.

In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut and many city halls remain closed.

Learn more

APPLICANT FEATURES

Intake forms

Intuitive Intake Forms

Our forms make it easy for applicants to submit valid permit and license applications online.

Real-time fee calculations

Fee estimates are calculated in real time as applicants type.

Data input validation

Fields are displayed dynamically to show only relevant fields, ensuring that applicants understand requirements and submit complete information to staff.

E-signatures

Offer legally-binding e-signatures for easier sign-off from staff and applicants.

Secure credit card payments

Secure payment options allow credit card processing upon application submission or after staff approval. We can configure payments to be processed by our vendor or one chosen by you.

Modern, accessible design

We build beautiful interfaces to core government services and make them accessible across desktop, mobile, and tablet devices.

Attachments

Applicants can drop relevant attachments right into the application, reducing back-and-forth requests for documentation.

STAFF FEATURES

Powerful Workflow Tools

A streamlined admin interface allows your staff to claim or assign applications, receive applications based on configurable routing, respond to inquiries, and maintain audit logs and internal notes.

Workflow tools

Review online

Staff can claim submitted applications or assign them to other staff. Applications can be rejected, edited, or approved directly in the workflow tools.

Collaborate across departments

Disparate departments can easily work together to review and approve the same application.

Issue permits digitally

Once an application is approved, the permit or license is issued to the applicant via email. If no staff review is needed, it can be approved and issued automatically.

Export application data

Export and download application data for all your reporting needs.

Analyze application trends

Powerful dashboards and utilization metrics give your staff the ability to understand the effectiveness of the portal, back decisions with data, and inform future policy.

Share application status

Applicants have a real-time, always available way to see current application status, renewal information, payments, and to download issued permits.

Localization

Online Applications can be fully translated into any of the following 36 languages:

Sa Arabic

Bg Bulgarian

Cn Chinese (Simplified)

Cn Chinese (Traditional)

Cz Czech

Dk Danish

Nl Dutch

Gb English (British)

Fi Finnish

Fr French

De German

Gr Greek

Il Hebrew

In Hindi

Hu Hungarian

Id Indonesian

It Italian

Jp Japanese

Kr Korean

My Malay

No Norwegian

Pl Polish

Br Portuguese (Brazil)

Pt Portuguese (Europe)

Ro Romanian

Ru Russian

Rs Serbian

Sk Slovak

Mx Spanish (Latin America)

Es Spanish (Spain)

Se Swedish

Ph Tagalog

Th Thai

Tr Turkish

Ua Ukrainian

Vn Vietnamese

Sa Arabic

Bg Bulgarian

Cn Chinese (Simplified)

Cn Chinese (Traditional)

Cz Czech

Dk Danish

Nl Dutch

Gb English (British)

Fi Finnish

Fr French

De German

Gr Greek

Il Hebrew

In Hindi

Hu Hungarian

Id Indonesian

It Italian

Jp Japanese

Kr Korean

My Malay

No Norwegian

Pl Polish

Br Portuguese (Brazil)

Pt Portuguese (Europe)

Ro Romanian

Ru Russian

Rs Serbian

Sk Slovak

Mx Spanish (Latin America)

Es Spanish (Spain)

Se Swedish

Ph Tagalog

Th Thai

Tr Turkish

Ua Ukrainian

Vn Vietnamese

Sa Arabic

Bg Bulgarian

Cn Chinese (Simplified)

Cn Chinese (Traditional)

Cz Czech

Dk Danish

Nl Dutch

Gb English (British)

Fi Finnish

Fr French

De German

Gr Greek

Il Hebrew

In Hindi

Hu Hungarian

Id Indonesian

It Italian

Jp Japanese

Kr Korean

My Malay

No Norwegian

Pl Polish

Br Portuguese (Brazil)

Pt Portuguese (Europe)

Ro Romanian

Ru Russian

Rs Serbian

Sk Slovak

Mx Spanish (Latin America)

Es Spanish (Spain)

Se Swedish

Ph Tagalog

Th Thai

Tr Turkish

Ua Ukrainian

Vn Vietnamese

Sa Arabic

Bg Bulgarian

Cn Chinese (Simplified)

Cn Chinese (Traditional)

Cz Czech

Dk Danish

Nl Dutch

Gb English (British)

Fi Finnish

Fr French

De German

Gr Greek

Il Hebrew

In Hindi

Hu Hungarian

Id Indonesian

It Italian

Jp Japanese

Kr Korean

My Malay

No Norwegian

Pl Polish

Br Portuguese (Brazil)

Pt Portuguese (Europe)

Ro Romanian

Ru Russian

Rs Serbian

Sk Slovak

Mx Spanish (Latin America)

Es Spanish (Spain)

Se Swedish

Ph Tagalog

Th Thai

Tr Turkish

Ua Ukrainian

Vn Vietnamese

Ready to learn more?

Platform Features

Modern

Mobile Friendly

All OpenCounter products feature responsive design, making them friendly on all screen sizes and mobile devices.

Cloud

Cloud-hosted SaaS

Our service is hosted at U.S. data centers, ensuring Patriot Act and Freedom of Information Act compliance.

Safe

Secure

Served over SSL, encrypted-at-rest, and backed up to a ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 data facility.

Modern

Mobile Friendly

All OpenCounter products feature responsive design, making them friendly on all screen sizes and mobile devices.

Cloud

Cloud-hosted SaaS

Our service is hosted at U.S. data centers, ensuring Patriot Act and Freedom of Information Act compliance.

Modern

Mobile Friendly

All OpenCounter products feature responsive design, making them friendly on all screen sizes and mobile devices.

Cloud

Cloud-hosted SaaS

Our service is hosted at U.S. data centers, ensuring Patriot Act and Freedom of Information Act compliance.

Safe

Secure

Served over SSL, encrypted-at-rest, and backed up to a ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 data facility.