COVID-19 Support Package

Move your permits and licenses online, for free.

In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. A small convenience fee will be charged to applicants. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut, and many city halls remain closed.

Contact us to learn more

Prepare for a new normal

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Keep the counter open

Make core services available online.

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Reduce in-person interactions

Allow constituents to access services remotely.

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Automate transactions

Streamline application intake and issuance.

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Increase staff productivity

Allow staff to focus on high-value projects.

Icon govtbldg

Keep the counter open

Make core services availabile online.

Icon facemask

Reduce in-person interactions

Allow constituents to access services remotely.

Icon laptop

Automate transactions

Streamline application intake and issuance.

Icon graph

Increase staff productivity

Allow staff to focus on high-value projects.

Icon govtbldg

Keep the counter open

Make core services availabile online.

Icon facemask

Reduce in-person interactions

Allow constituents to access services remotely.

Icon laptop

Automate transactions

Streamline application intake and issuance.

Icon graph

Increase staff productivity

Allow staff to focus on high-value projects.

APPLICANT FEATURES

Intake forms

Intuitive Intake Forms

Our forms make it easy for applicants to submit valid permit and license applications online.

Real-time fee calculations

Fee estimates are calculated in real time as applicants type.

Data input validation

Fields are displayed dynamically to show only relevant fields, ensuring that applicants understand requirements and submit complete information to staff.

E-signatures

Offer legally-binding e-signatures for easier sign-off from staff and applicants.

Secure credit card payments

Secure payment options allow credit card processing upon application submission or after staff approval. We can configure payments to be processed by our vendor or one chosen by you.

Modern, accessible design

We build beautiful interfaces to core government services and make them accessible across desktop, mobile, and tablet devices.

Attachments

Applicants can drop relevant attachments right into the application, reducing back-and-forth requests for documentation.

STAFF FEATURES

Powerful Workflow Tools

A streamlined admin interface allows your staff to claim or assign applications, receive applications based on configurable routing, respond to inquiries, and maintain audit logs and internal notes.

Workflow tools

Review online

Staff can claim submitted applications or assign them to other staff. Applications can be rejected, edited, or approved directly in the workflow tools.

Collaborate across departments

Disparate departments can easily work together to review and approve the same application.

Issue permits digitally

Once an application is approved, the permit or license is issued to the applicant via email. If no staff review is needed, it can be approved and issued automatically.

Export application data

Export and download application data for all your reporting needs.

Analyze application trends

Powerful dashboards and utilization metrics give your staff the ability to understand the effectiveness of the portal, back decisions with data, and inform future policy.

Share application status

Applicants have a real-time, always available way to see current application status, renewal information, payments, and to download issued permits.

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Orlando's Results

97% self service permitting; 10% higher user satisfaction

“With our tree permits, there is not a single piece of paper involved in that entire process, including the person going out to the field to inspect the tree and approving it. And so we know that, at scale, every kind of turnaround between the city and an applicant for a permit can be dramatically shortened.”

Matthew Broffman
Director, Digital Platforms and Service Design
City of Orlando

Offer Terms

Permit and license forms must be provided in PDF or Word document format, with accompanying fee schedule. Forms will be hosted at jurisdiction-name.opencounter.com and can be linked from relevant pages of jurisdiction’s website. A convenience fee of $3.00 + 4.9% applies and will be added to the total fee charged to applicants for each submitted application. Payments to the jurisdiction (net of convenience fees) will be deposited by electronic transfer to jurisdiction’s designated bank account. Standard hosting fees will be waived for the first twelve (12) months for contracts signed on or before 9/1/2020. Offer is available with a 1-year agreement, including a 1-year credit card processing agreement with third-party payment processor. After the first year, jurisdictions will have the option to renew the service at standard rates. Additional terms and conditions apply. To view standard rates, and additional terms and conditions, please contact us at sales@opencounter.com This offer may be modified or rescinded at any time.

Ready to learn more?

Contact us