In response to the COVID-19 crisis, OpenCounter is providing 1 year of free hosting on online applications. The offer carries no cost to the jurisdiction, and does not require a multi-year commitment. A small convenience fee will be charged to applicants. This is our effort to help cities accelerate digital service delivery in a time when budgets are being cut, and many city halls remain closed.
Make core services available online.
Allow constituents to access services remotely.
Streamline application intake and issuance.
Allow staff to focus on high-value projects.
Make core services availabile online.
Allow constituents to access services remotely.
Streamline application intake and issuance.
Allow staff to focus on high-value projects.
Make core services availabile online.
Allow constituents to access services remotely.
Streamline application intake and issuance.
Allow staff to focus on high-value projects.
Our forms make it easy for applicants to submit valid permit and license applications online.
Real-time fee calculations |
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Fee estimates are calculated in real time as applicants type. |
Data input validation |
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Fields are displayed dynamically to show only relevant fields, ensuring that applicants understand requirements and submit complete information to staff. |
E-signatures |
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Offer legally-binding e-signatures for easier sign-off from staff and applicants. |
Secure credit card payments |
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Secure payment options allow credit card processing upon application submission or after staff approval. We can configure payments to be processed by our vendor or one chosen by you. |
Modern, accessible design |
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We build beautiful interfaces to core government services and make them accessible across desktop, mobile, and tablet devices. |
Attachments |
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Applicants can drop relevant attachments right into the application, reducing back-and-forth requests for documentation. |
A streamlined admin interface allows your staff to claim or assign applications, receive applications based on configurable routing, respond to inquiries, and maintain audit logs and internal notes.
Review online |
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Staff can claim submitted applications or assign them to other staff. Applications can be rejected, edited, or approved directly in the workflow tools. |
Collaborate across departments |
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Disparate departments can easily work together to review and approve the same application. |
Issue permits digitally |
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Once an application is approved, the permit or license is issued to the applicant via email. If no staff review is needed, it can be approved and issued automatically. |
Export application data |
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Export and download application data for all your reporting needs. |
Analyze application trends |
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Powerful dashboards and utilization metrics give your staff the ability to understand the effectiveness of the portal, back decisions with data, and inform future policy. |
Share application status |
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Applicants have a real-time, always available way to see current application status, renewal information, payments, and to download issued permits. |
“With our tree permits, there is not a single piece of paper involved in that entire process, including the person going out to the field to inspect the tree and approving it. And so we know that, at scale, every kind of turnaround between the city and an applicant for a permit can be dramatically shortened.”
Matthew Broffman
Director, Digital Platforms and Service Design
City of Orlando