Our Process

Our goal at OpenCounter is to bring modern software solutions to public sector challenges. This committment goes beyond the products we build and reveals itself in all aspects of our work with cities.

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Public Sector Experts
Our account team comes from the public sector, so we know the processes and vocabulary of the city's project team.
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No Integrators
While many companies turn over the configuration phase to third-party integrators, typically paid on a time and materials basis, OpenCounter handles the entire configuration process from beginning to end. This means that we can ensure the speed and quality of the project. For us, a signed contract is the beginning of an engagement, not the end.
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Our products are delivered as a hosted and managed solution, meaning that there are no surprises for IT when it’s time to set up the service, and no perpetual licenses or big up-front costs. It also means that we are invested in and financially aligned with our customers’ success over the entire life of the engagement.
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Agile Development
We use tools like Basecamp and Zendesk to manage the configuration process while using modern project management techniques to ensure the project is moving forward. We pride ourselves on setting up OpenCounter in a matter of months, not years.

We're fast and agile

San diego

4 months

Jun - Oct 2016
"Our experience with Open Counter has been incredible. The rapidity they respond, the quality of the product and the knowledge they have about land uses and permits is essential to our success. We are happy this innovative product will enhance the experience in San Diego when obtaining permits."
Bubble green Erik Caldwell, the Economic Development Director at City of San Diego

3 months

Apr - Jul 2016
"Working with OpenCounter has been such a positive experience! Their team took our codes, applications and fee schedules and created an easy, intuitive site for our citizens. We are excited to work on future projects with OpenCounter."
Bubble green Alexandra DeYoung, the Business Process Specialist at City of Boise

4 months

Jun - Oct 2015
"OpenCounter has been a partner in delivering user-centered services to our residents with great results at a fraction of the cost and time it would have taken from other vendors or to build in-house."
Bubble green Matt Broffman, the Innovation Official at City of Orlando

6 months

Apr - Oct 2016, including County
"The City of Charlotte and Mecklenburg County has a complex zoning ordinance and two jurisdictions for permitting. Open Counter was able to overcome this challenge and make our processes much more seamless and user friendly. Open Counter provided us with courteous, responsible and accessible quality service which has allowed us to implement this quality tool for the benefit of our citizens."
Bubble green Nan Peterson, the Customer Service and Permitting Manager in the City of Charlotte

Schedule a Demo

Let us know how we can help you to bring citizen-focused permitting to your city.