We deliver rigorously tested software—on-time and on-budget
Public Sector Experts
Our account team comes from the public sector, so we know the processes
and vocabulary of the city's project team.
While many companies turn over the configuration phase to third-party
integrators, typically paid on a time and materials basis, OpenCounter
handles the entire configuration process from beginning to end. This
means that we can ensure the speed and quality of the project. For us,
a signed contract is the beginning of an engagement, not the end.
Our products are delivered as a hosted and managed solution, meaning
that there are no surprises for IT when it’s time to set up the service,
and no perpetual licenses or big up-front costs. It also means that we
are invested in and financially aligned with our customers’ success over
the entire life of the engagement.
We use tools like Basecamp and Intercom to manage the configuration
process, and modern project management techniques to ensure the
project is moving forward. We pride ourselves on setting up OpenCounter
in a matter of months, not years.
"OpenCounter has been a partner in delivering user-centered services
to our residents with great results at a fraction of the cost and
time it would have taken from other vendors or to build in-house."
Matt Broffman, City of Orlando, Digital Platforms and Service Design
"Until now, there have been very few tools to give entrepreneurs and
small business owners a clear breakdown of the processes involved.
OpenCounter eliminates confusion on both sides of the counter, giving
staff a powerful suite of tools to analyze proposed projects, and
giving citizens a level of service that reduces the discovery process
from weeks down to a few minutes."
Lara Fritts, Salt Lake City, Economic Development Director