User Friendly Permitting

Give applicants the tools they need to navigate the permitting process and stay in compliance.

Permit Discovery


Business Portal

Help entrepreneurs to understand the costs and requirements of starting a business.

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Residential Portal

how homeowners how to stay in compliance on home improvement projects.

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Special Events Portal

Guide event planners through the process of organizing large-scale events in public spaces.

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Help applicants to understand how the zoning ordinance will impact site selection and project requirements.

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Permit Processing


Online Applications

Allows applicants to apply for, track, and receive permits and licenses online.

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Platform Features

Cloud-hosted SaaS

Our service is hosted at U.S. data centers, ensuring Patriot Act and Freedom of Information Act compliance.


Served over SSL, encrypted-at-rest, and backed up to a ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 data facility.

Mobile friendly

All OpenCounter products feature responsive design, making them friendly on all screen sizes and mobile devices.


OpenCounter can be translated into over 40 languages to make the permitting process accessible for all.

Expert Setup

Our account team comes from the public sector, so we know the processes and vocabulary of the city's project team.

Questions? We’ve got answers

Very little! All we need is for you to upload your ArcGIS shapefiles, permit catalog, municipal code, and other relevant data — then we do the rest! Once we've finished the configuration, we'll need your team's help during the testing and quality assurance process to ensure OpenCounter meets all of your needs.

Many customers begin their OpenCounter engagement with one or two portals and then expand to additional solutions over time. Some jurisdictions implement more portals at once to receive a discount. No matter your city's current zoning and permitting needs, OpenCounter is ready to work with you to deliver a solution that makes your permitting operations stronger and improves the constituent experience.

Costs will vary depending on the population size of your jurisdiction and the number of portals you procure. Regardless of the scope of services, however, rest assured that OpenCounter has affordable pricing models for jurisdictions of all sizes.

Ready to learn more?

Book a Demo