Complex scheduling. Layers of approvals. Rigorous resource management. It’s easy to see why special events permitting is so painful for City Hall — and why most digital permitting solutions avoid it altogether.
Take the agony out of event permitting with OpenCounter, the only digital permitting solution designed specifically for special events. You’ll tap into powerful tools for scheduling, cross-departmental collaboration, and more, adding efficiency and transparency for city staff and event producers alike.
Centralize all of your special events permitting online.
With so many city departments involved in permitting special events, it’s easy for conflicting requirements and processes to create confusion for applicants and cause logjams for staff. Take an end-to-end approach to special events with one solution — customized to your city’s codes and workflows — that handles everything from form intake through payment and issuance.
Make it easy for departments to collaborate.
City departments are often siloed, making it tough to know who’s responsible for what when it’s time to review applications together. Replace email threads, legacy software, and paper shuffling with OpenCounter’s tailored solution, which collects all the application data, automatically delegates forms to the responsible departments, and adds transparency and efficiency to your review process.
Position your city as a friendly place to host events.
Special events can put a city on the map and make it a hot destination for art, culture, dining, sports, and more. Drive tourism — and revenue — by expertly guiding event producers through the entire permitting process online, from a single point of entry for permit discovery through digital issuance and print-at-home permits.
None of our current vendors has ever tried to meet all of our needs in the way OpenCounter has. They’re providing a service beyond anything that we could do with the other solutions we have — and I know I can trust them to deliver on every front.
Nicollette Staton
Director and Chief Performance Officer, City of Cincinnati
Free ebook
Getting Out of Your Inbox: The Future of Special Events Permitting
Special events are essential to the culture of any vibrant city. Unfortunately, getting the necessary permits can be a headache. The solution? A state-of-the-art digital permitting system. This ebook will explain why digital tools are essential to the efficiency of special events permitting, what specific features to look for in a digital system, and best practices for implementation.
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OpenCounter
Special Events Portal
Your end-to-end solution for managing special events for your agency.
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Platform features
Cloud-hosted SaaS
Our service is hosted at US data centers in full compliance with the Patriot Act and the Freedom of Information Act.
Comprehensive security
Every OpenCounter product is served over SSL, encrypted at rest, and backed up to an ISO 27000/SOC 1 and SOC 2/SSAE 16/ISAE 3402 data facility.
Mobile-friendly
Take OpenCounter everywhere you go, thanks to a responsive design that makes our products easy to use on any mobile device.
Accessible to all
OpenCounter meets the WCAG 2.0 Level AA web accessibility standard and can be fully translated into more than 40 languages.
Expert setup
Our in-house team of public sector experts knows your headaches — and how to tailor OpenCounter to end them for good.
