When citizens start a business or home improvement project, they're confronted with complex requirements from the City: multiple permits from different departments, each with its own terminology and procedures. Tradespeople and permit expeditors know how to navigate these processes, but non-professionals are often left behind. Their lack of experience can lead to delays and missteps, and even penalties and fines. OpenCounter uses a sophisticated rules engine to calculate permit requirements, fees, and timelines as applicants fill in their project details. This helps applicants to start their projects with more confidence, and helps staff to improve efficiency at the counter.
Let us know how we can help you to bring citizen-focused permitting to your city.