Permitting Portals for
 

We put the public back in public sector

When citizens start a business or home improvement project, they're confronted with complex requirements from the City: multiple permits from different departments, each with its own terminology and procedures. Tradespeople and permit expeditors know how to navigate these processes, but non-professionals are often left behind. Their lack of experience can lead to delays and missteps, and even penalties and fines. OpenCounter uses a sophisticated rules engine to calculate permit requirements, fees, and timelines as applicants fill in their project details. This helps applicants to start their projects with more confidence, and helps staff to improve efficiency at the counter.

"The team at OpenCounter have taken a typically bureaucratic and complex process—business registration—and made it simple to complete and beautiful to use. They are tackling and succeeding at the essential redesign work that needs to take place across all government interactions."

Jonathan Reichental. CIO, City of Palo Alto

Our Products

Zoning Portal

A site selection tool that shows how the zoning ordinance will impact a project.

Business Portal

A tool for entrepreneurs that shows which permits are required to get the business up and running.

Residential Portal

A tool for home owners that helps them stay in compliance on home construction projects.

Special Events Portal

A tool for event planners organizing large-scale events in public spaces.

Features & Benefits

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Simple language

We translate the language of the municipal code into intuitive instructions for applicants.

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Modern Design

We build beautiful interfaces to core government services.

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Tuned to Your City

We configure OpenCounter for each city’s rules and regulations—in weeks, not years.

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Public Sector Professionals

Our team comes from the public sector so we know how things work.
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Accessible

OpenCounter can be translated into over 40 languages to make the permitting process accessible for all.

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Handmade in California

Our team is based in San Francisco, CA and brings the best practices of Silicon Valley to city hall.

Img language

Simple language

We translate the language of the municipal code into intuitive instructions for applicants.

Img modern

Modern Design

We build beautiful interfaces to core government services.

Img configure

Tuned to Your City

We configure OpenCounter for each city’s rules and regulations—in weeks, not years.

Img public

Public Sector Professionals

Our team comes from the public sector so we know how things work.
Img accessible

Accessible

OpenCounter can be translated into over 40 languages to make the permitting process accessible for all.

Img california

Handmade in California

Our team is based in San Francisco, CA and brings the best practices of Silicon Valley to city hall.

Img language

Simple language

We translate the language of the municipal code into intuitive instructions for applicants.

Img modern

Modern Design

We build beautiful interfaces to core government services.

Img configure

Tuned to Your City

We configure OpenCounter for each city’s rules and regulations—in weeks, not years.

Img public

Public Sector Professionals

Our team comes from the public sector so we know how things work.
Img accessible

Accessible

OpenCounter can be translated into over 40 languages to make the permitting process accessible for all.

Img california

Handmade in California

Our team is based in San Francisco, CA and brings the best practices of Silicon Valley to city hall.

Modern cities use OpenCounter


OpenCounter is active in 35 cities, where 37,422 citizens have submitted 48,110 permit applications, which generated $92,506,829 in permit fees.

Case Study

Check out how Penny Ice Creamery navigated 21 permits with OpenCounter in Santa Cruz, CA.

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In The Press


Schedule a Demo

Let us know how we can help you to bring citizen-focused permitting to your city.