- Matt Broffman, Chief Innovation Officer, City of Orlando
12 Month Results
% self service
Staff hours saved
OpenCounter also has a 10% higher trust score than any other digital service provided by the City – a great indicator of overall high user satisfaction. The City of Orlando is going through a digital transformation process across 300 plus city services. OpenCounter’s ability to quickly automate permit discovery without being disruptive to the underlying departmental processes has enabled it to be a key part of this digitization program.